Contact Us

We’re here to help! If you have any questions, concerns, or requests regarding your order, product customization, shipping, or policies — please don’t hesitate to reach out to us.

📩 Contact Information

• Email: support@ezcustomize.com
• Business Hours: Monday – Saturday, 9 AM – 5 PM (PST)
• Head Office (US):
  An Gift and Decor LLC
  30 N Gould St Ste N
  Sheridan, WY 82801
  United States
• Design Team Office (Vietnam):
  Roman Plaza Apartment
  69 To Huu Street, Dai Mo Ward
  Nam Tu Liem District, Hanoi City
  Vietnam

📦 For Order Inquiries

Please include the following information when contacting us (this helps us respond faster):

• 🧾 Your order number
• ✏️ Your question or request (e.g., update address, cancel item, report issue)
• 📍 Full name and delivery address

📬 Response Time

We typically respond to all emails within 24 hours (excluding weekends and holidays). If you haven’t received a reply, please check your spam/junk folder.

Last updated: March 27, 2025