If you haven’t received an order confirmation email, please try the following:
- Check your spam or junk folder — sometimes emails are filtered by mistake.
- Make sure your email address was entered correctly at checkout.
- If you used Shop Pay, PayPal, or Apple Pay, your confirmation may have been sent to the email linked to that account.
If you still can’t find it, feel free to contact us at support@ezcustomize.com and we’ll be happy to assist you.
Yes, you can order the personalized product without a name.
If you don’t want to include any name, simply press the spacebar in the name field before adding the item to your cart.
We will process your order without any personalized text on the product.
We process orders quickly to ensure timely delivery, so modifications or cancellations must be requested within 2 hours of placing the order.
To request a change or cancellation, please contact us as soon as possible via email at support@ezcustomize.com and include:
- Your order number
- The change you'd like to make or the reason for cancellation
- Your full delivery address
Note: After 2 hours, your order may already be in production and we may not be able to cancel or modify it.
Your order is only eligible to be modified or cancelled within 24 hours of placing the order. After that time, to ensure your order arrives on time, your order is locked for processing and can no longer be cancelled or modified.
There may be several reasons why a transaction does not go through. We recommend checking the following list of possible reasons and reaching out to your credit card issuer/bank for further information.
- Insufficient funds
Check the funds available in your bank account.
- Card is expired
Check the expiry date shown on your credit or debit card.
- Withdrawal limit exceeded
You may have reached a daily limit for a single vendor that could be set up by your card issuer or bank. Contact your bank for further information or retry the following day.
- Card is blocked
Please try again in 30 minutes. If that doesn’t help, contact your bank or try adding a new card.
- A technical error occurred
Please retry the process at a later time.
- The bank declined the transaction
Please contact your bank for more information
After you have selected the item(s) you'd like to purchase, please proceed to the checkout page, and enter the coupon code in the "discount code" box. Once you've entered the coupon code and clicked "apply" your total will reflect the applied discount.
Common issues with promo codes:
- Items must meet all coupon criteria as stated in the coupon offer which includes but are not limited to, minimum and/or max purchase requirements, and collection/item restrictions.
- You haven't entered the code exactly as it was advertised
- Try copying and pasting it and don't leave any extra characters or spaces.
- The coupon has expired. All coupons have an expiration date, make sure you use them before the expiration date.
- Some promotions are only for subscribers, you can sign up here before using the exclusive coupon.
- Only one unique promo code can be used per order. Attempting to apply multiple discount codes to a single order is not permitted.
Only one coupon may be used per purchase.
If your tracking number is not working, it may be because the shipping carrier’s system hasn’t updated yet or the package was not scanned right away. Please allow 24-48 hours for your tracking number to update and check again. If after 48 hours you are still experiencing problems, you can contact our support team via Contact Us
All items are made-to-order. This means that when you place your order, we print that item just for you, one at a time for the best quality! Orders typically ship within 2-15 business days. Shipping times vary based on the product and destination. You can track your package's delivery progress at any time from this area by clicking the “View Detail” button for each item.
We’re very sorry to hear that there’s been a mix-up. Please send us an email to support@ezcustomize.com and include the following information (this is a must):
- Order number
- Video/ photo of the defective product
- Packaging (please keep the packaging until our support team resolves the issue)
- Shipping label showing the tracking number
Once you’ve sent this information to our support team, we will send you a replacement or refund your order.
We're sorry you received a parcel with damaged/broken/defective items! Please send us an email to support@ezcustomize.com and include the following information (this is a must):
- Order number
- Video/ photo of the defective product
- Packaging (please keep the packaging until our support team resolves the issue)
- Shipping label showing the tracking number
Once you’ve sent this information to our support team, we will send you a replacement or refund your order.
